Shipping & Returns

Last updated: 30 September 2026

 

SHIPPING

Physical products ship from partner warehouses in the United States, United Kingdom, Germany, Poland, Australia and China. The "Ships From" location for each item is shown on its product page, and some items let you choose the warehouse closest to you. Shipping cost and estimated delivery time are shown on the product page and at checkout before you pay. Many items ship free. Orders shipped across borders may be subject to import duties or taxes set by your country; these are the customer's responsibility. When your order ships, you'll receive an email with a tracking number, and you can follow your order under My Orders in your account.

 

RETURNS

Most physical items can be returned within 15 days of delivery; the exact return window for each product is shown on its page. To return an item, email support@rinnit.com with your order number and the reason. We'll confirm the return address and instructions. Items must be sent back unused and in their original packaging. Refunds go to your original payment method once the return is received. For hygiene reasons, personal-care items such as facial cleansing brushes, nasal strips and blackhead tools can't be returned once opened, unless they arrive damaged or faulty.

 

DAMAGED, LOST OR WRONG ITEMS

If your order arrives damaged, never arrives, or isn't what you ordered, contact us within 7 days of delivery (or the expected delivery date) with a photo where possible. We'll send a replacement or a full refund.

 

CANCELLATIONS

Physical orders can be cancelled free of charge before they ship. Once shipped, please follow the returns process above.

 

DIGITAL TEMPLATES

Digital templates are delivered instantly. After payment you'll see a download link on the confirmation page and receive it by email. Your files also stay available under My Orders in your account. Nothing is shipped.

Because templates are downloadable files, we're unable to refund them once downloaded. If a file is damaged, incomplete or not as described, email support@rinnit.com within 7 days and we'll fix it or refund you in full.

Each product page lists the software the template works with (for example After Effects, Premiere Pro, Apple Motion or Final Cut Pro) and any required plugins. Please check this before buying, as we can't refund a template because it doesn't match your software.

Your purchase includes a standard commercial license for your own projects and client work. Reselling or sharing the template files themselves is not allowed.

Digital orders can't be cancelled once the download link has been delivered.

 

QUESTIONS

Email support@rinnit.com or WhatsApp +20 102 007 5826. We aim to reply within one business day.